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Cookie Policy

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1. When do we collect your data?

We only collect personal data when it is necessary and legally authorized. We collect personal data directly or indirectly through our service providers when: you visit our website; you sign up for our private email newsletter or email courses; you contact our customer service by email; you place an online order for a product or service; you take part in a contest.

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2. How do we collect your data?

We may collect personal data about you in various ways, including: Personal data you provide voluntarily, notably through collection forms (for example, first name, email address, etc.); Personal data collected automatically or with your explicit consent when using our website; Personal data you share when using third-party websites, which we have obtained from other sources.

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3. Collected data and retention period

When you visit our website: Technical connection and navigation data (for example, your IP address, browser information, device information, pages visited, duration of visit, etc.) Retention period: 13 months from the collection date. When you sign up for our private email newsletter or email courses: Your identification data (for example, email address, first name, last name, etc.) Retention period: Three years from the collection date or your last contact with us. When you contact our customer service by email: Your identification data (for example, email address, first name, last name, etc.) The information you provide to us. Retention period: Three years from the collection date or your last contact with us. When you take part in a contest: Your identification data (for example, email address, first name, last name, etc.) Retention period: For the duration of the contest management. When you place an online order for a product or service: Your identification data (for example, email address, first name, last name, etc.) Retention period: Three years from the order date. After the retention period expires, personal data is deleted.

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4. Purposes of data processing

Your personal data may be collected and processed for the following purposes: 1. Receiving private emails and newsletters; 2. Organizing contests; 3. Improving the operation and content of our website and our services; 4. Responding to your inquiries or questions to customer support; 5. Carrying out audience analysis and statistical studies, for example to know and measure the number of visits to our website, user activities and navigation on our website, subscription rates to our services, the effectiveness of our promotions, etc.; 6. Running targeted advertising on social networks.

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5. How do we protect your data?

We are committed to taking the appropriate precautions to protect the confidentiality and security of your personal data by implementing organizational, technical, software, and physical measures, and we require our current and future partners to do the same. Access to your personal data is restricted to prevent unauthorized access, alteration, interference, loss, and/or misuse. Despite our efforts, however, we cannot guarantee perfect security of the transmission or storage of your personal data on the Internet, as the Internet is not a sufficiently secure environment.

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6. How can you exercise your rights?

In accordance with applicable laws, you have the following rights: 1. The right to access your personal data; 2. The right to rectify your personal data; 3. The right to restrict and object to the processing of your personal data on legitimate grounds; 4. The right to erasure of your personal data on legitimate grounds; 5. The right to data portability; 6. The right to digital inheritance and to set out directives regarding the management of your personal data after your death. In this context, we ask you to send us your request by email via our contact link, accompanied by the necessary identifying details (last name, first name, email) and any other information needed to confirm your identity.

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7. Contact

For any additional questions regarding this policy or how UserLab processes your personal data, please contact us at the following address: support@userlab.com