General Terms of Use
Definitions
Within the scope of these General Terms of Use (GTU), the following terms are defined as follows: 'UserLab' (also referred to as 'We', 'Our') refers to the company operating the UserLab platform, including its employees and representatives. 'User' (also referred to as 'You', 'Your') refers to any adult individual using the platform after registration. 'Platform' refers to the UserLab website and all its components. 'Content' encompasses all data and information available on the platform, including texts, images, videos, and comments.
1. Eligibility
Registration on UserLab is exclusively reserved for individuals who have reached the legal age of majority in their country of residence. By registering, you agree to provide truthful and up-to-date information and confirm that you have the legal capacity to enter into contracts in accordance with the laws of your country.
2. Use of the Platform
UserLab provides a platform for testing and evaluating apps and websites. As a User, you agree to use the platform with respect for other users and in accordance with ethical rules: no defamatory, abusive, unlawful or discriminatory behaviour will be tolerated. Failure to comply with these principles may result in sanctions up to and including a permanent ban.
3. Integrity of Tests
The reliability of the tests depends on the authenticity and accuracy of the information you provide. Any plagiarism, falsification or deliberate manipulation of test results is strictly prohibited and may result in sanctions, including the cancellation of your rewards and a ban from the platform in the event of repeated violations.
4. Missions and Rewards
The missions offered on UserLab may vary depending on the needs of our partners and ongoing campaigns. The nature and complexity of a mission may affect the reward awarded. UserLab reserves the right to modify the criteria for awarding rewards without notice.
5. Partnerships and Contests
UserLab may collaborate with third-party entities to offer specific missions. Participation in these missions does not mean that UserLab endorses or approves the products or services of these entities. Contests organised on the platform are subject to specific rules, which will be communicated to participants on a case-by-case basis.
6. Feedback and Reports
The feedback and reports you submit contribute significantly to the improvement of the products and services tested. By submitting a report, you authorise UserLab to use, modify and share your feedback for analysis and improvement purposes, while respecting your right to confidentiality.
7. Payments
Rewards are awarded in euros and credited to your user account once your contributions have been validated. Payment of your earnings is triggered automatically as soon as your balance reaches the €100 threshold. Below this threshold, earnings cannot be withdrawn.
8. Account Deletion
You can delete your user account at any time via your account settings. This action is irreversible and will result in the deletion of all your personal data as well as the loss of any balance not yet withdrawn. In accordance with Article 7 of these GTU, if your balance has not reached the minimum €100 threshold required for a payment at the time you delete your account, this balance will be permanently lost and cannot be the subject of any claim or reimbursement.
9. Modifications and Interruptions
UserLab reserves the right, at its sole discretion, to modify, suspend or discontinue all or part of its services, including access to certain features or content, without notice and without incurring any liability to users or third parties.
10. Limitation of Liability
To the extent permitted by the laws applicable in Hong Kong, UserLab disclaims any liability for direct, indirect, incidental, special, consequential or exemplary damages, including, but not limited to, loss of profits, goodwill, use, data or other intangible losses, resulting from (i) your access to, use of, or inability to use or access the Platform; (ii) any conduct or content of third parties on the Platform; (iii) any content obtained from the Platform; and (iv) unauthorised access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been advised of the possibility of such damages, and even if a remedy set out in these Terms of Use is found to have failed of its essential purpose.
11. Disclaimer of Liability
As a User of the UserLab platform, you agree to defend, indemnify and hold harmless UserLab, its officers, employees, contractors, agents and suppliers against any claim, charge, cause of action, damage, loss or expense (including reasonable legal fees) arising out of or related to your use of the platform, including but not limited to any breach by you of these Terms of Use, the provision of inaccurate, misleading or unlawful content or information, or your failure to comply with applicable laws and regulations. This obligation to defend and indemnify shall survive these Terms of Use and your use of the UserLab platform.
12. Applicable Law and Jurisdiction
These General Terms of Use are governed by and construed in accordance with the laws of Hong Kong, without giving effect to any conflict-of-laws principles. You irrevocably agree that the competent courts of Hong Kong shall have exclusive jurisdiction to hear and judge any dispute, claim, or controversy arising out of or related to these General Terms of Use and your use of the UserLab platform.